Refund Policy.

Refund requests may be reviewed when they are submitted within 14 days of the purchase or subscription charge and no more than 3 paid Review Cycles were used during the relevant purchase or billing period.

A request involving 0 to 3 paid Review Cycles used may still be eligible for refund review within the 14-day window.

A request involving 4 or more paid Review Cycles used is generally not eligible for refund, except where required by law or approved as a confirmed billing-error exception.

A paid Review Cycle is considered used when it is consumed, redeemed, or deducted from the customer’s paid Review Cycle balance for an eligible review, analysis, training-review, or related entitlement-based workflow.

Visiting public pages, viewing pricing, using free access where available, or logging into an account does not count as using a paid Review Cycle.

For one-time Review Cycle packages, refund eligibility depends on both time and usage. If a refund is approved, unused Review Cycles granted by the refunded purchase may be removed from the account.

For subscription plans, the same 14-day and no-more-than-3-paid-Review-Cycles rule applies to the relevant billing period. Canceling a subscription stops future renewal where applicable. Cancellation does not automatically create a refund for the current billing period.

Duplicate charges, technical billing errors, or mistaken charges may be reviewed separately from the standard refund rules. If TradeMasterSim or its payment provider confirms a duplicate charge or billing error, a refund may be approved even when the standard refund window or usage threshold would otherwise limit eligibility.

Refunds are generally not available when 14 days have passed since the purchase or subscription charge, when 4 or more paid Review Cycles were used, or when the account shows abuse, fraud, policy violations, chargeback abuse, or attempts to bypass product limits.

TradeMasterSim does not promise profitability, trading improvement, reduced losses, market performance, or financial results. Refunds are not granted because a customer did not achieve a desired trading outcome, investment result, discipline improvement, or financial return.

Approved refunds are processed through the payment provider used for the original transaction. Refund timing may depend on the payment provider, card network, bank, payment method, and applicable rules.

TradeMasterSim does not process refunds by asking customers for separate bank details outside the payment provider’s approved refund process.

If a refund is approved, TradeMasterSim may remove the related Review Cycles, reduce the account balance, cancel related paid access, or restrict access connected to the refunded purchase.

To request a refund, contact TradeMasterSim billing support at admin@integrilis.com and include the account email, purchase or invoice reference if available, reason for the request, and any relevant billing or technical details.